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Return Policy

The following applies to all DVD products sold by IVD West:

  • All titles must be purchased from IVD West for a return credit.
  • All returns must be returned within one (1) year of purchase date.
  • There will be a 3-month windowto return product for studios no longer beingdistributed by IVD West. A letter will be sent out notifying of IVD West ceasing distribution of a studio. 
  • IVD West will no longer accept any titles that have been altered in anyway. All titles must be in the original packaging.
  • Credit will only be givenforthe lowest purchase price.
  • Gay titles that were purchased at $5 and under and all other types at $3 and under will not be accepted for return, excluding defective.
  • Please include a reference number & reason for the return on all your requests.
  • All RA numbers and credit memos will be generated and sent to you within 7-15 days upon approval by a IVD West Manager.
  • All revised requests must be approved by an IVD West Manager.
  • Non approved titles returned to IVD West will not be accepted for credit, however these items can be shipped back to you upon a call tag requested by UPS within 30 days.
  • RA number must be marked on every box returned. Also, please enclose a copy of the RA request.

Please return all products to:

IVD West

Returns Department

9145 Owensmouth Ave

Chatsworth, CA 91311